Refund policy

No Exchanges or Returns

We do not offer exchanges. Please ensure you review our size chart carefully and order the correct size. As all items are customized and made to order, it is crucial to select the appropriate size to avoid any issues. Thank you for your understanding and cooperation.

Refunds

If you are requesting a refund it may take 5-7 business days to reflect on your account dependent on your bank, or provider. If you would like to process a refund please contact our customer service team at info@chasinghoops.com team for help or go to Contact Us

The Chasing Hoops Team sincerely apologizes for any wrong or incomplete orders. Please let us know by email at info@chasinghoops.com within the first 48 hours of delivery, so we can make things right. Please attach your order info and any photos in the email. We will send out the missing items or resend the order whenever necessary.